omutogell Platform Privacy Notice

This page describes what we collect when you use omutogell and how we keep that data protected throughout your membership with us.

We at omutogell operate a sportsbook and gaming platform serving members across supported jurisdictions in Indonesia—including Jakarta, Surabaya, Bandung, and Medan. When you open an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, or direct bank transfer, or place entries on our football markets and live-dealer tables, you share personal information with us. This notice sets out our practices for collecting, storing, and handling that data.

Our platform processes account credentials, payment details, betting history, and identity verification records. We do not sell your data to advertisers or marketing partners. We share some information only with payment processors and compliance partners who help us settle your transactions and verify your identity under applicable law in your jurisdiction.

What We Collect on omutogell

When you create an account with omutogell, we collect your full name, email address, phone number, and date of birth. We also collect your residential address and city—whether that is Jakarta, Medan, Semarang, Bandung, or another supported location. We require this information to verify your identity and comply with age and jurisdiction checks before your account goes active.

Payment and Transaction Data

When you deposit or withdraw on omutogell, we record the payment method you selected—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer from mobile banking, local payment, online payment, or e-wallet. We collect the amount, timestamp, and reference number for every transaction. We do not store your full banking credentials; payment processors handle that encryption and storage on their own secure servers.

We also keep records of every entry you place—the sport or game, the market, the stake amount, and the settlement outcome. This includes your Liga 1 bets, Piala AFF tournament picks, live-dealer table sessions, and slot game play history. We retain this data to calculate your account balance, settle disputes, and detect patterns that may indicate fraudulent activity.

Identity Verification Records

We collect copies of your government-issued ID—passport, KTP, or driver's license—as part of our KYC (know-your-customer) process. We also store your selfie image taken during identity verification. These records sit on encrypted servers and are accessible only to our compliance team members. We do not use these images for marketing, profile matching, or any purpose outside account verification and legal compliance.

Device and Usage Data

When you access omutogell on mobile or desktop, we log your IP address, device type, browser version, and approximate location derived from that IP. We collect this information to detect unauthorized logins, prevent account takeover, and identify activity that may breach our terms. We also track which pages you visit, how long you spend on each section, and which games you view. This helps us improve our platform performance and ensure a stable experience across all supported regions.

Communication and Support Records

If you contact our customer support team via email, chat, or support form, we keep records of your messages and our responses. We retain these records to resolve your issue, train our support staff, and prevent dispute escalation. We do not use your support messages for marketing purposes.

How We Use and Protect Your Data on omutogell

We use the data we collect to settle your entries, calculate payouts, prevent fraud, and comply with local laws in supported jurisdictions. We do not use your information to build marketing profiles or send unsolicited promotions. If you have elected to receive notifications about new Liga 1 fixtures, Piala AFF promotions, or platform updates, we will contact you only at the email or phone number you provided—and you can opt out at any time from your account settings.

Third-Party Processors

Our payment partners—who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers—have their own privacy policies and data retention schedules. They may store transaction details on servers outside Indonesia to comply with their own regulations and banking standards. We do not control how long they retain that data or which jurisdictions their servers occupy. Our identity verification partner processes your ID scans and selfies in secure, encrypted environments; they delete records after 90 days unless you dispute a settlement or we are required by law to keep them longer.

Your Rights and Contact

You have the right to request a copy of the personal data we hold about you on omutogell. You may also ask us to correct inaccurate information or delete your data when your account is closed. To exercise these rights, contact our support team via the contact form on omutogell or send an email to our data protection contact. We will respond within 10 business days and provide a clear summary of what we hold.

If you believe we have mishandled your data or violated your privacy rights, you may lodge a complaint with the data protection authority in your jurisdiction. We are committed to resolving disputes fairly and transparently.